Kinetico model 30 problems

Hello, I’m requesting information on how I can fix my Kinetico model 30 twin tank water softener. Several months ago I bypassed it because I believe it became completely plugged/glugged from my sisters attempt to change the carbon/charcoal filters that we use in conjunction with the water softener to help remove the rotten egg odor of the water. We purchased this property with an existing well and pump house that from my building experience could have been designed and installed with better care and forethought.

Unfortunately the system has two filter cartridges installed before the water softener that accommodates both a sediment filter and charcoal filter for which I’ll be removing the charcoal filter and repositioning it after the water softener. My sister unfortunately installed two low quality point of use charcoal filters in both and they both broke down in a couple days from the volume of water that runs thru our system daily and deposited charcoal sediment in all the lines from the pump house to the house and it’s my belief that it also has overwhelmed the softeners ability to clean/purge hence rendering it inoperable. I would like to know how I can repair the water softener myself to get it working again. If you have any advice it would be greatly appreciated. If you have a service/repair manual that could be purchased that would be helpful as well. I see that you sell a lot of the materials required to repair water softeners. I’m very interested in purchasing the required materials if you have the ability to send them to me and inform me how install them.

Thank you for your time! Respectfully submitted, Michael

Answer: If your water softener’s resin bed is fouled, you should be easily able to replace the resin and return the softener to normal operation. The Kinetico model 30 contains two 15,000 grain (1/2 ft3) resin tanks, resin is available for $130.00 per ft3 on our site, and you will need 1/2 bag for each tank.  You’ll also need distributor gravel, around 10 pounds of gravel per tank.  Take a look at the post just below called “Loss of water pressure due to water softener filter”. This will give you an overview on how to replace the resin and gravel.  You can use a wet/dry shop vacuum to remove the spent resin, and the gravel goes on the bottom, with resin placed on the top of the gravel. Please note that the instructions below are not specific for your Kinetico system, but should be similar.  Just be cautious when performing this procedure to ensure that all water pressure is relieved from the system before you begin.